UK-Compliant Outbound Calling & Customer Follow-Up
Turn warm leads into confirmed bookings, re-engage previous customers, and verify appointments. All campaigns strictly adhere to UK TPS/CTPS regulations, ICO guidelines, and data protection laws.
Strict UK Legal & Regulatory Compliance
We take compliance seriously. Every outbound campaign is screened to protect your brand reputation and adhere to UK telemarketing law.
TPS / CTPS Scrubbing
Every calling list is filtered against the UK Telephone Preference Service and Corporate TPS registries prior to dialing.
Consent Verification
Ensuring lawful basis under UK GDPR (prior opt-in, existing customer relationship, or legitimate business interest).
Courteous Scripting
Clear caller identification, immediate statement of purpose, and polite respect for opt-outs and callback preferences.
Audited Logs
100% recorded call logs and real-time CRM status synchronization for complete transparency.
Proven Outbound Workflows for UK Fleets & Businesses
Designed to maximize customer retention, repeat bookings, and online quote conversions.
Airport Return Booking Re-Engagement
When passengers book an outbound airport transfer to Heathrow or Manchester, our operators call or message them 48 hours before their return flight to secure the inbound airport journey, doubling your transfer revenue.
Rapid Web Quote Follow-Up
Prospective clients who submit a price quote on your website are contacted by telephone within 5 minutes. Fast, courteous contact converts high-intent leads into paying customers before they look at competing suppliers.
Appointment & Pre-Journey Verifications
Verifying multi-vehicle wedding hires, long-distance corporate trips, hospital patient transport, or site visits 24 hours in advance to eliminate no-shows and wasted driver journeys.
Customer Feedback & Google Review Generation
Following up on completed journeys to measure satisfaction, resolve minor complaints before they escalate, and direct satisfied corporate passengers to leave 5-star Google reviews.
Frequently Asked Questions
Everything you need to know about our dedicated remote operational teams and UK workflow integration.
Our operators connect directly to your dispatch system (such as iCabbi, Autocab Ghost/365, Cordic, Cab9, or CabTreasure) using dedicated operator credentials via secure cloud logins or an authorized VPN. They perform exactly the same functions as an in-house controller: booking inbound phone calls, adjusting dispatch queues, tracking airport flights, and communicating with drivers.
Yes. All operators undergo rigorous vetting for English fluency and receive comprehensive training in British regional accents, telephone etiquette, UK postal codes, common junction nomenclature, and local geography before handling a live telephone line.
Unlike per-minute answering services that quickly become prohibitively expensive during busy taxi rushes, we provide dedicated operators on fixed monthly arrangements. Your team works exclusively for your company, mastering your specific drivers, vehicle types, corporate accounts, and customer rules.
Operational continuity is guaranteed. Every client account is cross-trained across dedicated primary and secondary backup controllers. In the event of scheduled leave or sudden illness, a fully trained backup immediately steps in under supervisor oversight with zero disruption to your phones.
We operate under a formal UK GDPR Data Processing Agreement (DPA) incorporating Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum. Our Dhaka facility utilizes strict access controls, workstation lockouts, clean-desk policies, and audited network logs to safeguard your customer and operational data.
Standard onboarding takes between 7 to 14 days. This window allows us to thoroughly map your operational workflows, test software credentials, conduct call simulation drills, and complete supervisor sign-off before commencing live shift coverage.