Terms and Conditions
Last Updated: November 2026 • Governed by UK GDPR & International Data Protection Standards
1. Agreement to Terms
By accessing https://firstlineoperations.com or engaging First Line Operators for business process outsourcing, you agree to be bound by these Terms and Conditions and our commercial service agreements.
2. Scope of Operational Services
First Line Operators provides dedicated operational staffing, taxi dispatch controllers, and call-handling personnel operating from our facility in Dhaka, Bangladesh. The specific scope of coverage, shift hours, platform access, and service level agreements (SLAs) are defined in your individual Service Level Agreement.
3. Client Obligations
Clients are responsible for providing lawful access credentials to their dispatch software (e.g. iCabbi, Autocab), maintaining appropriate UK carrier call forwarding, ensuring that outbound calling databases comply with UK TPS/CTPS regulations, and maintaining their own business insurance.
4. Limitation of Liability
First Line Operators operates as a remote operational support provider. While we maintain rigorous quality assurance and supervisory oversight, ultimate operational responsibility for driver licensing, vehicle roadworthiness, local authority compliance, and passenger fare collection remains with the client.