24/7 Dedicated Taxi Dispatch Outsourcing for UK Fleets
Eliminate missed booking calls, solve driver-controller friction, and slash radio room staffing costs by up to 70%. Our dedicated, English-speaking controllers integrate natively into your dispatch system around the clock.
How Much Revenue Are Missed Calls Costing Your Fleet?
Adjust the sliders below to estimate the monthly gross revenue your fleet can recapture with our dedicated 24/7 dispatch and 60-second recovery protocol.
*Based on average UK private hire fare of £18.00 and standard 40% recapture rate via rapid 60-second callback.
Live Flight Tracking for Major UK Airports
Airport transfers represent your most lucrative fares, but delayed flights at 2:00 AM can cause massive driver disputes and waiting time costs. Our operators monitor live flight telemetry for Heathrow, Gatwick, Manchester, Stansted, Luton, Birmingham, and Edinburgh.
Calm, Fair Driver Queue & Job Management
Driver-controller friction is one of the leading causes of driver turnover in UK fleets. Our operators are trained to communicate with calm, professional respect, adhering strictly to your dispatch software's fair rotation, zone distribution, and bidding rules.
Native Compatibility with Major UK Dispatch Software
Our controllers connect directly as remote operators. No software migrations or complex installations required.
| Software Platform | Supported Modules | Integration Method | Status |
|---|---|---|---|
| iCabbi | Booking desk, driver queueing, flight tracking, account vouchers, passenger notifications. | Secure Operator Login / Cloud Portal | Certified |
| Autocab (Ghost / 365) | Ghost controller, driver bids, zone tariffing, airport queues, shift handover logs. | Autocab 365 Cloud / Client App | Certified |
| Cordic | C-Gate booking desk, driver PDA messages, multi-vehicle dispatch, corporate billing. | Cordic Cloud / Client Connection | Certified |
| Cab9 / CabTreasure | Web booking intake, driver shift status, airport flight telemetry, tariff management. | Encrypted Browser Console | Certified |
Frequently Asked Questions
Everything you need to know about our dedicated remote operational teams and UK workflow integration.
Our operators connect directly to your dispatch system (such as iCabbi, Autocab Ghost/365, Cordic, Cab9, or CabTreasure) using dedicated operator credentials via secure cloud logins or an authorized VPN. They perform exactly the same functions as an in-house controller: booking inbound phone calls, adjusting dispatch queues, tracking airport flights, and communicating with drivers.
Yes. All operators undergo rigorous vetting for English fluency and receive comprehensive training in British regional accents, telephone etiquette, UK postal codes, common junction nomenclature, and local geography before handling a live telephone line.
Unlike per-minute answering services that quickly become prohibitively expensive during busy taxi rushes, we provide dedicated operators on fixed monthly arrangements. Your team works exclusively for your company, mastering your specific drivers, vehicle types, corporate accounts, and customer rules.
Operational continuity is guaranteed. Every client account is cross-trained across dedicated primary and secondary backup controllers. In the event of scheduled leave or sudden illness, a fully trained backup immediately steps in under supervisor oversight with zero disruption to your phones.
We operate under a formal UK GDPR Data Processing Agreement (DPA) incorporating Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum. Our Dhaka facility utilizes strict access controls, workstation lockouts, clean-desk policies, and audited network logs to safeguard your customer and operational data.
Standard onboarding takes between 7 to 14 days. This window allows us to thoroughly map your operational workflows, test software credentials, conduct call simulation drills, and complete supervisor sign-off before commencing live shift coverage.